MAWERA Service – Individual service at its best

Our instal­la­tion and ser­vice tech­ni­cians guar­an­tee fast instal­la­tion and pro­fes­sion­al com­mis­sion­ing. Your sys­tem will be well doc­u­ment­ed and test­ed to ensure flaw­less oper­a­tion. Our diverse team of expe­ri­enced spe­cial­ists will meet your needs for ser­vice and on-site sup­port, quick deliv­ery of qual­i­ty upgrades and opti­mi­sa­tion tools as well as pro­fes­sion­al advice.

Care­ful­ly planned and exe­cut­ed main­te­nance work is the foun­da­tion for a long sys­tem ser­vice life, effi­cient oper­a­tion, min­i­mal down­time and low repair costs.

Emergency technical service

Emergency technical service

Inter­na­tion­al:
+43 5574 74301–130
(Mon­day to Sun­day: 7:30 am – 10:00 pm CET)

MAWERA Switzer­land:
+41 62 386 25 25
(24h ser­vice)

All con­tacts

Basic service package

  • Free, year-round tele­phone sup­port dur­ing our busi­ness hours
  • 5% dis­count on replace­ment and wear­ing parts

Includes the ben­e­fits and ser­vices list­ed below

Premium service package

  • Free tele­phone sup­port by our spe­cial­ists, 365 days a year from 7:30 am to 10:00 pm CET
  • 10% dis­count on replace­ment and wear­ing parts

Includes the ben­e­fits and ser­vices list­ed below

Your benefits

  • Reg­u­lar inspec­tion of all impor­tant sys­tem data
  • Ear­ly detec­tion of defects and wear
  • Extend­ed sys­tem lifes­pan thanks to improved effi­cien­cy
  • Main­te­nance out­side of the heat­ing peri­od, result­ing in few­er unplanned oper­at­ing inter­rup­tions
  • More con­ve­nient repairs and cost advan­tages thanks to short trav­el dis­tances
  • Extend­ed ser­vice life of bear­ings and dri­ves due to pro­fes­sion­al lubri­ca­tion
  • Con­di­tion analy­sis sup­ports bet­ter plan­ning of future invest­ments
  • Pre­ferred treat­ment for tele­phone sup­port and field ser­vice
  • Remote diag­no­sis and opti­mi­sa­tion includ­ed (requires visu­al­i­sa­tion with remote access)

Our services

  • Reg­u­lar inspec­tion and main­te­nance out­side of the heat­ing peri­od (March to August)
  • Check-up call by our dis­patch­ers before inspec­tion and main­te­nance
  • Inspec­tion and main­te­nance of the sys­tem based on indi­vid­ual inspec­tion and main­te­nance check­list
  • Clean­ing and inspec­tion of sen­sors
  • Clean­ing and lubri­ca­tion of mov­ing parts
  • Inspec­tion of the process sys­tems
  • Inspec­tion of the safe­ty equip­ment
  • Inspec­tion of the wear­ing parts
  • Inspec­tion and dis­cus­sion of para­me­ter set­tings on the sys­tem con­trol unit
  • Small parts and con­sum­ables includ­ed
  • Clean­ing agents and lubri­cants includ­ed
  • Flat fees for mate­ri­als and tools includ­ed
  • Trav­el time and labour includ­ed
  • Con­sul­ta­tion on the con­di­tion of the sys­tem, plus opti­mi­sa­tion sug­ges­tions
  • Inspec­tion report based on main­te­nance check­list
  • Con­tracts avail­able at any time (regard­less of oper­at­ing hours or year of man­u­fac­tur­er)

Our “Gen­er­al Ser­vice and Main­te­nance Terms” apply.

Ques­tions?

Updat­ing old­er sys­tems to the state of the art

Retrofit – making old new again

  • Updat­ing con­trol sys­tems
  • Updat­ing switch cab­i­nets
  • Retro­fitting of dis­charg­ing, con­vey­or sys­tems, ash removal, dust removal
  • Retro­fitting of elec­tro­sta­t­ic fil­ters, buffer man­age­ment, igni­tion sys­tem
Retrofit
Retrofit
Retrofit
Con­fig­u­ra­tion of the sys­tem

Why optimise an existing system?

  • For qui­eter oper­a­tion
  • For more effi­cient fuel con­sump­tion
  • For reduced wear
  • To min­imise flue gas emis­sions
Anlage optimieren
Anlage optimieren
Anlage optimieren
Replace­able com­po­nents

Genuine replacement and wearing parts

  • Fastest pos­si­ble deliv­ery
  • Use of high-qual­i­ty, long-last­ing prod­ucts
  • Avail­abil­i­ty is guar­an­teed over a long time span
  • Assem­bling of sys­tem-spe­cif­ic replace­ment parts pack­ages
Ersatz- und Verschleißteil
Ersatz- und Verschleißteil
Ersatz- und Verschleißteil
Remote main­te­nance spe­cial­ists

System experts provide support remotely

  • Trou­bleshoot­ing
  • Fine adjust­ment of the sys­tem
  • Oper­a­tion of the sys­tem
  • Remote access can be set up on all sys­tems
Fernwartung
Fernwartung
Overview of all sys­tem data

Real-time visualisation and analysis for system optimisation

  • Data in real-time for imme­di­ate eval­u­a­tion of the sys­tem con­di­tion
  • Auto­mat­ic record­ing of all impor­tant data
  • Eval­u­a­tion of trends in dia­gram form
  • Every­thing online (cloud solu­tion) and acces­si­ble from almost any device
2D and 3D visualisation
Echtzeit Datenanalyse

Do you have any questions about our service packages?