MAWERA Service – Individual service at its best
Our installation and service technicians guarantee fast installation and professional commissioning. Your system will be well documented and tested to ensure flawless operation. Our diverse team of experienced specialists will meet your needs for service and on-site support, quick delivery of quality upgrades and optimisation tools as well as professional advice.
Carefully planned and executed maintenance work is the foundation for a long system service life, efficient operation, minimal downtime and low repair costs.
Emergency technical service
International:
+43 5574 74301–130
(Monday to Sunday: 7:30 am – 10:00 pm CET)
MAWERA Switzerland:
+41 62 386 25 25
(24h service)
Basic service package
- Free, year-round telephone support during our business hours
- 5% discount on replacement and wearing parts
Includes the benefits and services listed below
Premium service package
- Free telephone support by our specialists, 365 days a year from 7:30 am to 10:00 pm CET
- 10% discount on replacement and wearing parts
Includes the benefits and services listed below
Your benefits
- Regular inspection of all important system data
- Early detection of defects and wear
- Extended system lifespan thanks to improved efficiency
- Maintenance outside of the heating period, resulting in fewer unplanned operating interruptions
- More convenient repairs and cost advantages thanks to short travel distances
- Extended service life of bearings and drives due to professional lubrication
- Condition analysis supports better planning of future investments
- Preferred treatment for telephone support and field service
- Remote diagnosis and optimisation included (requires visualisation with remote access)
Our services
- Regular inspection and maintenance outside of the heating period (March to August)
- Check-up call by our dispatchers before inspection and maintenance
- Inspection and maintenance of the system based on individual inspection and maintenance checklist
- Cleaning and inspection of sensors
- Cleaning and lubrication of moving parts
- Inspection of the process systems
- Inspection of the safety equipment
- Inspection of the wearing parts
- Inspection and discussion of parameter settings on the system control unit
- Small parts and consumables included
- Cleaning agents and lubricants included
- Flat fees for materials and tools included
- Travel time and labour included
- Consultation on the condition of the system, plus optimisation suggestions
- Inspection report based on maintenance checklist
- Contracts available at any time (regardless of operating hours or year of manufacturer)
Our “General Service and Maintenance Terms” apply.
Retrofit – making old new again
- Updating control systems
- Updating switch cabinets
- Retrofitting of discharging, conveyor systems, ash removal, dust removal
- Retrofitting of electrostatic filters, buffer management, ignition system
Why optimise an existing system?
- For quieter operation
- For more efficient fuel consumption
- For reduced wear
- To minimise flue gas emissions
Genuine replacement and wearing parts
- Fastest possible delivery
- Use of high-quality, long-lasting products
- Availability is guaranteed over a long time span
- Assembling of system-specific replacement parts packages
System experts provide support remotely
- Troubleshooting
- Fine adjustment of the system
- Operation of the system
- Remote access can be set up on all systems
Real-time visualisation and analysis for system optimisation
- Data in real-time for immediate evaluation of the system condition
- Automatic recording of all important data
- Evaluation of trends in diagram form
- Everything online (cloud solution) and accessible from almost any device